Shipping Policy

  • Each of our products at Anu Pellakuru is meticulously crafted to order, a process that typically requires 15 days for completion and dispatch. For domestic orders within India, delivery times typically range from 3 to 5 working days, contingent upon your location.

  • For our international orders, while the dispatch period remains the same, delivery times vary between 7 to 15 days, depending on your geographical location. Rest assured, a courier tracking number will be promptly shared with you upon dispatch of your product.

  • Ready To Ship orders are shipped in 3-5 business days.
  • Product making process takes 15 days. after 15 days shipping timeline works.
  • Kindly note that Saturday, Sunday and other public holidays are not considered as working days.
  • We use registered courier partners for the delivery of our products.
  • There might be minor colour variations because of differences in display output, camera lighting and screen resolution.
  • Any loose threads are due to human error, as all our products are ‘handcrafted’ and hence are not considered as a manufacturing defect.
  • All Anu Pellakuru products are handcrafted. Each piece is one of a kind, no two pieces are the same. This also means your purchase may slightly differ from the image you see on the website.
  • For expedited delivery, please email us at anupellakuruofficial@gmail.com, and we shall try to accommodate your request.
  • We do not have a Cash on Delivery (COD) option.
  • Some countries levy import taxes, customs fees or other duties when goods are imported. These charges will typically be due once the shipped goods arrive at the country of destination. The customer is responsible for ensuring compliance with the laws and regulations of the country of destination. Anu Pellakuru does not have any responsibility for the additional charges that may apply.
  • Please refer to our Terms and Conditions before placing an order.

PAYMENTS

  • For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks, UPI & Wallets.
  • Cash on Delivery (COD) facility is not available at the moment.
  • For all international transactions, we accept major Credit Cards (including MasterCard, Visa & American Express).

SHIPPING CHARGES 

  • Shipping of all domestic orders shall be free of charge.
  • For international orders, a shipping fee will be charged according to the weight of each product or the package.

SHIPPING OF PRODUCTS

  • All our products will be shipped from our store or workshop in Hyderabad. 
  • The products shall only be shipped to the address mentioned on the checkout page.
  • At the time of delivery, kindly do not accept the package if the package looks damaged or tampered with.
  • A shipping confirmation email shall be sent to you, once your product has been dispatched from the store.
  • Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including a zip code and a mobile number. This will help us in delivering your order faster. Do note that orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfillment or credit notes in lieu of the returned original order.

RETURNS

  • We do not issue any refunds or store credits.
  • As all our products are made-to-order and handcrafted, we do not accept any returns or exchanges. 
  • Kindly check the size guide before placing an order, as we have a strict NO EXCHANGE policy.
  • Returns shall only be accepted in case of genuine product damage i.e., during delivery or any manufacturing defect. Please photograph this as soon as you open the package and write to us at anupellakuruofficial@gmail.com within 24 hours of delivery. The team shall get back to you with a solution.